Frequently Asked Questions

Do you provide on-site IT support in Bluffton and Hilton Head?

Yes. If your business is located in Bluffton, Hilton Head or the surrounding area, I can provide on-site IT support when needed. I also handle many issues remotely, however I generally prefer to take a hands-on, in person approach whenever possible.

What types of businesses do you work with?

I specialize in helping small businesses with fewer than 20 employees in Bluffton and Hilton Head. My clients consist of professionals like architects, land planners, marketing agencies, and non-profits.

Do you work with both Macs and PCs?

Absolutely. Many of my clients use Apple devices, but I also support Windows computers and help businesses that run both side by side.

What size businesses do you typically support?

I focus on small businesses with about 1–20 employees. That’s the size where I can deliver the most value without unnecessary complexity.

Do you offer managed IT services?

Yes. I provide ongoing IT support that includes monitoring, updates, backups, and proactive problem-solving to keep your business running smoothly.

What if I already have an IT provider?

I can provide a second opinion, consulting, or even collaborate with your current provider to make sure your systems are secure and optimized.

Can you help with cybersecurity?

Yes. I handle regular updates, security patches, monitoring, and setup of tools like ransomwear protection and antivirus so your business stays safe from threats.

Do you offer data backup and disaster recovery?

Yes. I set up and manage secure local and cloud backups so your business data is always protected, and I provide disaster recovery plans to minimize downtime if something goes wrong.

Can you help me save money on technology?

That’s one of my favorite things to do. Many businesses overspend on tools or systems they don’t need. I look for ways to simplify and optimize your IT setup so you save money.

Do you provide IT consulting or just support?

Both. I not only fix problems but also help plan your technology strategy — whether that’s choosing software, streamlining workflows, or preparing for growth.

How do you charge for your services?

I offer a simple, monthly cost for services depending on the number of servers and workstations that need support. Pricing

Do you work with cloud services like Microsoft 365 or Google Workspace?

Yes. I help set up, manage, and troubleshoot Microsoft 365, Google Workspace, and other cloud platforms so your team can work more efficiently.

Can you help with email problems?

Definitely. Whether it’s setup, migration, spam filtering, or troubleshooting delivery issues, I handle email support for small businesses all the time.

Do you offer training for my team?

Yes. I can provide one-on-one or small group training so your team feels confident using the technology you rely on.

What makes you different from bigger IT companies?

I keep things personal and practical. You won’t get stuck in a ticketing system or wait for hours to hear back. When you work with me, you’re talking directly to the person who solves the problem.

How do I get started?

Just reach out through my website, email, or text. I’ll learn a little about your business, your current setup, and your challenges, then we’ll decide the best way I can help.